MSP transitions
Your MSP sends invoices. Nobody owns the plan.
We make the boundary explicit, benchmark what you’re paying, and either fix the relationship or run a clean exit. Most clients keep their provider. What changes is who’s in charge.
Does this sound like your business?
An MSP is accountable for keeping things running. It isn’t accountable for your technology strategy, and the gap is rarely anybody’s fault.
- Tickets get closed, invoices arrive, and nobody is deciding what happens next year.
- You can’t tell whether what you’re paying is reasonable.
- Scope arguments happen after the work, not before it.
- Your provider has quietly become your IT department.
- You don’t know who holds your admin accounts, licences or domains.
What the work involves
Someone on your side of the table who knows what good looks like, and has sat on both sides of a service contract.
Find out what you’re actually buying
What’s in scope, what’s billed as extra, and what everyone assumed was covered. Most disputes are assumptions that were never written down.
Benchmark what you’re paying
Against what the work is worth, not against a brochure. Sometimes the answer is that the price is fair and the scope is wrong.
Fix the relationship, if it can be fixed
Written scope, real expectations, and a counterpart who can hold the provider to them. This is where most engagements end, and that’s a good outcome.
Or run a clean exit
An inventory of admin accounts, licences, domains, backups and documentation first. Then identities and systems move on a date, with a plan, without stopping the business.
Questions about MSP transitions
How do I know if we’ve outgrown our MSP?
The usual sign is that nobody inside the business owns the plan. Tickets get closed and invoices arrive, but no one is deciding what should be built, retired or budgeted next year. An MSP is accountable for keeping things running. It isn’t accountable for your technology strategy.
Do we have to fire our MSP?
No. Most clients keep their provider. What changes is who’s in charge. We make the boundary explicit, set written scope and real expectations, and put someone on your side who knows what good looks like. Replacing the provider is a last resort, not the opening move.
How do we switch MSPs without downtime?
With a plan, a date, and an inventory of what the outgoing provider actually holds: admin accounts, licences, domains, backups and documentation. Most painful exits are painful because nobody listed those things first. Identities and systems then move on a schedule rather than during an argument.
Can you work alongside our existing IT team or MSP?
Yes. Most clients keep their provider. We back up your IT team instead of replacing it: projects come off their plate, and they see the design before the build and get the documentation after. With an MSP, we make the boundary explicit and hold the contract to it, or run a clean exit.
Tell us what your provider is and isn’t covering.
We’ll tell you honestly whether the relationship is worth fixing.